Shipping policy
At JOSHUA SMITH, we understand that freshness, quality, and timing are essential when it comes to premium seafood and beef. Every order is carefully handled with attention to detail, from preparation and packaging to delivery, ensuring that your selected ingredients arrive in excellent condition and ready to enjoy.
1. Order Processing & Preparation
We carefully prepare and process all seafood and beef orders within 1–3 business days after payment confirmation.
Due to the nature of fresh and premium food products, each order requires careful inspection, quality checking, and temperature-conscious preparation before dispatch. We prioritize accuracy and freshness to ensure your ingredients meet our quality standards before leaving our facility.
2. Shipping & Delivery Time
Our standard delivery service typically arrives within 6–13 business days, depending on the destination, shipping method, and local delivery conditions.
For selected regions, expedited shipping options may be available at checkout for customers who prefer a faster delivery experience.
Please note that delivery times may be affected by customs processing, public holidays, weather conditions, or other circumstances beyond our control.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated based on several factors, including order weight, package size, destination, and selected delivery method.
The final shipping cost will be clearly displayed during checkout before payment confirmation. We are committed to providing transparent pricing with no unexpected shipping charges.
4. Temperature Control & Product Handling
To help maintain the quality and freshness of our seafood and beef products during transportation, we use carefully selected packaging solutions designed for food delivery.
Orders may include protective insulation materials and suitable preservation methods to help safeguard product quality throughout the shipping journey.
We work with trusted logistics partners to ensure your order is handled with care from dispatch to delivery.
5. Customs Duties & Import Regulations
For international orders, shipments may be subject to customs duties, import taxes, food inspection requirements, or other regulations imposed by the destination country.
Any customs fees, import charges, or additional local requirements are the responsibility of the customer.
We recommend checking your local import regulations regarding seafood and meat products before placing an order to ensure smooth delivery.
6. Delivery Inspection & Quality Assurance
Upon receiving your order, please inspect the package carefully before accepting delivery.
If you notice any significant damage to the packaging, leakage, incorrect handling, or concerns regarding product condition, please:
- Take clear photos of the package and products;
- Record the delivery issue;
- Contact our customer support team as soon as possible.
For any quality concerns or product issues after delivery, please contact us within 48 hours of receipt. Our team will review the situation and provide an appropriate solution, including replacement or other available support where applicable.
7. Product Freshness & After-Sales Support
We are committed to maintaining the highest standards of freshness and customer satisfaction.
Because seafood and premium beef are specialized products, storage conditions after delivery may affect product quality. Customers are encouraged to follow any provided handling and storage instructions promptly after receiving their order.
If you need assistance regarding your order, product condition, delivery process, or storage recommendations, our support team is always available to help.
8. Customer Support
If you have any questions about shipping, delivery arrangements, product handling, or your order status, please feel free to contact our customer support team.
JOSHUA SMITH is committed to continuously improving our delivery process, providing a safer, more reliable, and premium shopping experience for every customer.
Thank you for choosing JOSHUA SMITH — Premium Seafood & Beef Selection.